We are Literacy Doctor who, for the purpose of this Privacy Notice will be referred to as Literacy Doctor, we, ours or us.
At Literacy Doctor, we are committed to maintaining the trust and confidence of our customers, potential customers and visitors to our website.
We do not sell or otherwise distribute the personal data of customers, visitors to our website or our mailing list.
This Privacy Notice provides details of when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.
Collection and Use of Personal Information
Most of the personal information is received directly by you in order to provide you with Literacy Doctors’ services. Personal information means any information that may be used to identify you, such as, your name, title, phone number, email address, or postal address.
Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information are contractual obligation, consent and legitimate interest.
In general, you can browse our website without giving us any personal information. We use Google Analytics to analyze traffic to our website to understand visitors’ needs and to help ensure that the site provides relevant and useful information.
We collect only anonymous, aggregate statistics. For example, we do not tie a specific visit to a specific IP address. However, there are additional activities on our site that require you to register, for example, to receive information/contact from us in relation to our services. As part of the registration process, we collect personal information to enable us to send you the most relevant response and to enable us to contact you regarding your enquiry (we may also contact you to check that our records are correct). Where you have ‘opted in’ you will also receive news and updates from us.
Links to Other Websites
Our website will contain links to information on other websites that we do not control. On websites we do not control, we cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. Those sites are not governed by this Privacy Notice, and if you have questions about how a site uses your information, you will need to check that site’s privacy statement.
By using our website, you consent to the collection and use of the information you provide Literacy Doctor
Email: [email protected]
to us as outlined in this Privacy Notice.
For people who have signed up to receive our marketing newsletters and emails, we collect and store your name and email address. By signing up to our mailing list, you consent to the collection and use of the information you provide to us as outlined in this Privacy Notice.
Client Data for Pupil Enrolment
The categories of pupil information that we process include:
-Personal identifiers and contacts (e.g. name, unique pupil number, contact details and address)
-Safeguarding information if advised (such as court orders and professional involvement)
-Attendance (such as sessions attended and current preschool attended)
Why we collect and use pupil information:
To support pupil’s learning
To assess the quality of our services
To keep children safe
All information is held on a secure server. This information is held for 13 months following termination of your lessons with us and is then deleted.
As part of the enrolment process, we will also ask you for your consent to send you marketing information, newsletters, and general updates via email about Literacy Doctor. We also request permission to send text messages where urgent or essential information needs to be communicated to you.
Updating Your Personal Information and Unsubscribing
You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our marketing emails or by emailing [email protected]
Access to Your Personal Information
Under data protection law, you have rights to access, update or remove any of the information we hold with regard to you, simply email your request to [email protected]. We will process this request within one month. Data will be removed in line with the requirements of the GDPR.
If you have any questions or concerns about our collection, use or disclosure of your personal information, please email [email protected]..
How long will we keep your data for?
If we don’t receive any interaction from you in 13 months we will delete your data.
Updates to this notice
We may change this Privacy Notice from time to time, the latest version of the notice will always be published on our website, so please check back occasionally.
1. What information do we collect and what do we do with it?
When you enroll as a student or subscriber (“learner”) on our site or related courses, as part of the enrolling process, we collect the personal information you give us such as your name and email address.
Email marketing: we may send you emails about our site and related course(s), registration, course content, your course progress or other updates. We may also use your email to inform you about changes to the course, survey you about your usage, or collect your opinion.
2. How do you get my consent?
When you provide us with personal information to become a learner on our site, make a purchase, or participate in the course, you imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at INSERT EMAIL or mailing us at: INSERT MAILING ADDRESS
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service www.literacydoctorsystem.com/pages/terms
Your data is stored through data storage, databases and the general website application. We store your data on a secure server behind a firewall.
If you make a purchase on our site, we use a third party payment processor such as Stripe or Paypal. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.
5. Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our course site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customize our website content for you as an individual. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.
Opting out: You can opt out of targeted ads served via specific third-party vendors by visiting the Digital Advertising Alliance’s Opt-Out page.
We may also use automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Web Analysis Tools
We may use web analysis tools that are built into the Literacy Doctor System website to measure and collect anonymous session information.
7. Age of Consent
By registering on this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence.
If our site or course is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected].